Register a marriage venue application guidance

We're committed to delivering exceptional customer service and increasing customer satisfaction by ensuring that the service reflects the needs of its customers. To do this it is important to seek the views and experiences of all those to whom the service is connected, including staff, stakeholders, customers and the public. In line with our objectives, the Registration Service will consult with all approval holders at the start of any new development relating to service and operational matters which may affect them. Any consultation will contain a clear statement describing why it is being carried out and how the results will be used.

Registration staff will be courteous, considerate and of smart appearance, befitting of the occasion

We'll do our best to be as flexible and accommodating as we can when couples are booking a Registrar to attend your venue. The removal of time restrictions means that we can provide a Registrar from the hours of 10.00am to 10.00pm (subject to availability).

Registration staff will aim to arrive at the venue at least 25 minutes prior to the ceremony.

In the unlikely event that they are running late, they will inform you of an expected time of arrival at least 30 minutes prior to the ceremony.

If the Registrar fails to arrive by 20 minutes prior to the start time of the ceremony (office hours 8.30am to 5.00pm, Monday to Friday) you must action the emergency procedure by telephone: 07923 231251. Outside office hours you should contact the emergency line on telephone: 07786 747859, who will contact another registrar to arrange for immediate cover.

Should we fail to meet our commitments please contact the Superintendent Registrar or Ceremony Operations Manager telephone: 01904 553190.